FAQs
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Where are we located?
We are based out of Canal View Housing Society, Lahore.
Where do you guys deliver?
We deliver our fresh frozen products all over Lahore. For other products with longer shelf life such as Chutneys, Panjeeri, Jam, Almond Syrup; we provide nationwide delivery.
What is you delivery mode?
We deliver your products ourselves to ensure control on quality & hygiene
What are your delivery charges?
Rs 150 flat delivery charges in Lahore.
For delivery outside of Lahore, Rs. 200 will be charged for a parcel weighing up to 1kg.
Is there a minimum order of delivery?
Yes. Rs 1,200.
How long will delivery take?
Depending on the order size, it may take at least 1 to 2 working days to deliver your order.
What precautionary measures do we take regarding hygiene?
- We monitor staff temperature regularly to ensure your order is prepared by healthy individuals.
- We deliver ourselves and have not outsourced delivery to keep control over quality & hygiene.
- Alcohol swabs are provided with each order for extra precaution.
- Our staff prepares your order after washing their hands with soap. They are wearing gloves and facemasks while packaging and delivering it as well.
- The kitchen floor, cabinets & preparation slabs are cleaned around the clock to ensure every order is prepared in a neat & tidy environment, just like we would serve it to our family members.
What payment methods are available?
- Digital payments through debit or credit card
- Cash on delivery
- Pay directly through an Online Bank Transfer
- Pay directly through Easy Paisa
- Pay directly through Jazz Cash
- Redemption of Qzeen points earned
What are Qzeen Points? How do you earn them? How do you redeem them?
Qzeen points are reward points which you earn by shopping on our website.
For every 100 rupees you spend on the Qzeen website as a registered user, you will earn 1 Qzeen Point.
You can redeem them at the point of checkout. Please note: Qzeen Points cannot be redeemed against delivery charges.