Although we strive for perfection with every product we make, sometimes items come up that need to be addressed. If you have a serious problem/concern with your product please follow the procedure below:

1. If there is a serious problem with any of our products you MUSTlet us know immediately by telephone and take an image of it. If it is after our regular business hours please send us an e-mail or WhatsApp. It is vital that you inform us of the problem immediately and provide evidence (same day as order delivery or pick-up).

2. The product must be returned SAME DAY OR LATEST THE NEXT DAY. Please bring back all of it. Products with only small fractions remaining (for example, 5 or 6 pieces of a dozen box of kebabs) will not be considered for a refund. Do not throw any of the product away.

3. If both of the above criteria are met the product will be considered for a refund. Only legitimate errors on our part will be considered for refund. Issues that will NOT be considered for refund include:

– If you dropped the product.

– If the product was improperly stored.

– Choosing a flavor / product that you don’t like.

– Purchasing a larger order than you needed.

VERY IMPORTANT! FROZEN PRODUCTS PICKED UP EARLY, MEANING NOT BEING PICKED UP ON THE SAME DAY THAT THEY WILL BE EATEN, WILL NOT BE CONSIDERED FOR REFUND, NO MATTER WHAT THE PROBLEM. THERE ARE TOO MANY STORAGE VARIABLES THAT CAN GO WRONG THAT WE CANNOT BE HELD RESPONSIBLE FOR.

DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS IF A COMPLAINT IS NOT FILED IMMEDIATELY AND THE PRODUCT NOT RETURNED THE SAME DAY OR LATEST THE NEXT DAY THE ITEM WILL NOT BE CONSIDERED FOR RETURN/REFUND.